Dive Commercial International Returns Policy

  • Returned items must be accompanied by the original receipt, be unused in its original packaging with all original tags & labels intact.
  • The following items are not eligible for a return; bulk, wholesale/resale, sale items, special orders, close out items, custom items, hoses & com line, consignment items & repairs, testing or certifications.
  • If a refund is approved, we will process your return and issue you the currency you used to pay for your item(s) or store credit.
  • If you have paid by credit card, please allow 10-15 business days for the credit to appear on your billing statement.
  • Returns are subject to 25% restocking fee.
  • The Company has the right to refuse a return.
  • On-site purchased products must be returned within 14 days.

Shipped items – all the above including:

  • Inspect your order IMMEDIATELY upon receipt to verify all items arrived in working condition and undamaged.
  • If items arrived damaged or defective, take photos, save packaging and shipping materials for investigation, and contact DCi right away.
  • Contact DCi to request Return Authorization which will need to be noted with the package.
  • Please note that your original shipping costs will not be refunded. Customer is responsible for the cost of return shipping charges. Package the shipment securely and shipping insurance is recommended.
  • Shipped products must be returned within 30 days from date of original purchase.