Dive Commercial International Returns Policy

• Returned items must be accompanied by the original receipt, be unused in its original packaging with all original tags & labels intact.
• The following items are not eligible for a return; bulk, wholesale/resale, sale items, special orders, close out items, custom items, hoses & com line, consignment items & repairs, testing or certifications.
• If a refund is approved, we will process your return and issue you the currency you used to pay for your item(s) or store credit.
• If you have paid by credit card, please allow 10-15 business days for the credit to appear on your billing statement.
• Returns are subject to 25% restocking fee.
• The Company has the right to refuse a return.
• On-site purchased products must be returned within 14 days.

Shipped items – all the above including:

• Inspect your order IMMEDIATELY upon receipt to verify all items arrived in working condition and undamaged.
• If items arrived damaged or defective, take photos, save packaging and shipping materials for investigation, and contact DCi right away.
• Contact DCi to request Return Authorization which will need to be noted with the package.
• Please note that your original shipping costs will not be refunded. Customer is responsible for the cost of return shipping charges. Package the shipment securely and shipping insurance is recommended.
• Shipped products must be returned within 30 days from date of original purchase.